Returns & Exchanges
How do I return my order?
If you would like to return your order, please contact customer support here or by phone at 1-877-647-4422. Please ensure that you have the return form filled out and put in the box with the item(s) you are returning. This will allow our returns department to process the order successfully.
When will my return or exchange be processed?
When you return your order, the process usually takes 2–3 weeks including shipping time. We will process the return within 2 days after receiving your return for either a refund or an exchange.
If you requested a refund, it is usually processed the same day as the item(s) are returned. It may take 1–5 business days for the refund to show on your bank statement.
If you requested an exchange, the item(s) will be exchanged and shipped back to the address on the original order. If you would like the exchange shipped to a different address, please put the new address on your return form.
I requested a refund on my return. How do you refund the money to me?
If you have used a credit card, the amount will be refunded right back to the credit card that was used on the original order! If you used PayPal, the amount will be refunded back to your PayPal account. Please allow for a few days for the return to fully process.
I just received my order, but one of the items is defective! What should I do?
We apologize for the inconvenience! Unfortunately, this does happen sometimes although we do our best to ship only fully functional products. Please contact customer support here or via phone call at 1-877-647-4422. We will do our best to provide a good solution for you—whether that’s a free exchange, a refund or another agreement.
I ordered online. Can I return or exchange any items at my local tack shop?
Unfortunately, the item can only be returned through our website. Please fill out the return form that came in the box with your order. If you need a new return form, please contact our customer support here or by phone call at 1-877-647-4422.
Your Order Status
How can I track my order?
Click here to track your order. You will find your FedEx tracking ID in the email you received from us confirming your order.
Can I add something to my order after it’s been placed?
Unfortunately, you can’t add anything to your order once it has been placed. We don’t keep credit cards on file for your safety—if you would like to purchase more items, they will have to be placed on a new order. Any shipping cost cannot be removed from either order since they will be separate orders and can’t be shipped together as one.
Can I combine two orders together?
Unfortunately, two orders cannot be combined together if the orders were placed with different order numbers. They will be handled as two separate orders.
When will my order be shipped?
All orders placed before 2 pm Eastern Time on business days will be shipped out the same day. After that, we will still ship your order within one business day after you’ve placed it. Orders placed during holidays or weekends will be shipped the following business day. Any orders that have embroidery will require up to an additional five business days before they are delivered.
If you require faster shipping, you may select one of the express shipping options available during the checkout process.
Before You Order
Where do I apply a coupon code to my order?
To apply a coupon code to your order, go to checkout. The box to apply the code is underneath the items in your cart. After typing in the code, please click the “Activate” button. This will apply the code to your order.
What size should I order?
For the products on our website we have helpful size charts located above the size selection on each product page. If you still are unsure about sizing for a particular product, please contact customer support here or by phone call at 1-877-647-4422.
What payment methods may I use?
We accept payment with Visa, Mastercard, American Express, Discover and PayPal.
Any additional bank fees associated with purchases may apply per your banking agreement.
How can I unsubscribe from the Horze email newsletter?
We’re sorry to see you go! At the bottom of each newsletter there is an “UNSUBSCRIBE” link in the bottom right of the email. Click on the link to unsubscribe.