We respect your privacy.

This Privacy & Security Policy explains how Equinavia collects, uses, stores, and discloses personal information about you. This policy applies when you access or use Equinavia’s websites or mobile applications, (hereinafter the “SITES”) become a BUYER or consumer of Equinavia’s goods, shop with us, contact Equinavia’s Customer Service, or otherwise interact with us. 

We may change this policy from time to time. We may provide you with additional notice (such as a website notice), in some cases. Please review this Privacy & Security Policy to understand Equinavia’s practices and to understand your choices regarding how we use your personal information.

Collection of Personal Information

We will ask you when we need information that identifies you individually or allows us to contact you directly (“Personal information”).

We may ask for Personal Information when you purchase a product, enter a contest, request a service, complete a survey, subscribe to a news, or engage in some other activity on Equinavia’s website. In connection with these activities, we may ask you for contact information such as your name, telephone number, and email address.

When you visit Equinavia’s website, we collect standard information about your hardware and software such as your IP addresses, browser type, operating system, pages visited on Equinavia’s website, referring and exit pages, and the dates and times of the visits.

This site visitation data is used to administer the site and provide general statistics regarding the use of Equinavia.com. Site visitation data is never linked to your Personal Information, and we do not use it to identify you individually without your permission.

If your shopping process and checkout process is temporarily stopped, we will send you an email which features the items in your shopping cart, this communication may contain a link you can click to continue your purchase.

Use of Personal Information

We will keep any and all information collected from you at this site strictly confidential and we will not sell, rent, trade, or otherwise share your Personal Information with third parties for their promotional use without your permission.

We will use the Personal Information you give us to fulfill the services and provide the products you request from us. This may include sending information that you have requested or contacting you about products and services that you have purchased. If you do not opt-out of communications from Equinavia, we may send you marketing notices including promotions of Equinavia’s products and services. You can opt-out of communications from Equinavia at any time at marketing.equinavia.com. 

We sometimes contract with other companies to provide services such as packaging and mailing information, answering user questions, or processing credit card transactions. We will only provide these partners with the information they need to conduct their services, they will be prohibited from using the information we provide for any other purpose and we will require them to observe the intent of this Privacy Policy. We do not store credit or debit card numbers on Equinavia’s servers. We use a secure processor for credit card transactions. We never retain PIN numbers for any debit cards on Equinavia’s servers.

We may disclose your Personal Information when we reasonably believe that it is required by a law or legal process and to protect and defend Equinavia’s rights and interests and the rights and interests of Equinavia’s affiliates, suppliers, or users. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may release certain Personal Information when we believe that such release is reasonably necessary to enforce or apply these terms and conditions or to protect the rights, property, and safety of others and ourselves.

In the event we go through a business transition, such as a merger, an acquisition by another company, or a sale of all or a portion of Equinavia’s assets, users’ Personal Information will, in most instances, be part of the assets transferred. Notifications of such a transition will be made using the mechanisms described in the “Changes to this Statement” section below.

Control of Personal Information

You can confirm, change, or update Personal Information you have provided to us by contacting us directly at customersupport@equinavia.com. If you want to opt-out of communications from the company, you can do so by selfservice unsubscribing from emails and text sending or send your request at customersupport@equinavia.com. If you change your mind, you can opt-in again, by emailing customersupport@equinavia.com. When you opt-out of promotional communications from us, you may still receive service messages (such as an order confirmation), legally mandated notices, and critical messages that relate to the ability to use services you have purchased from us.

Security of the Information We Collect

We are committed to protecting the security of your Personal Information, and we use a range of technologies and procedures to protect your Personal Information. For example, we store Personal Information in a secure, limited access facility; sensitive information transmitted to us through Equinavia’s SITES (such as credit card data ) is encrypted for transmission and not stored on Equinavia’s company servers.

Use of Cookies

We use cookies, web beacons, and similar technologies to operate Equinavia’s websites and online services to help collect data.

Cookies are small text files placed on your device to store data that can be recalled by a web server in the same domain that placed the cookie. We use the cookies on Equinavia’s sites to store your preferences and settings, to enable you to log in, provide advertising based upon your interests, combat fraud, and analyze Equinavia’s products’ performances. Our sites may also contain electronic images known as web beacons; used to count user visits, gather performance and provide usage data. We may also use this technology to track the delivery of HTML email messages. This data is collected exclusively for use in Equinavia’s marketing and research.

We do not share this information or sell it to any third party for their own promotional uses. We may share the information with third parties only if we believe that it is necessary to improve your own experience with Equinavia’s business (for example when using a new software to gather customer reviews). If you prefer not to receive cookies on Equinavia’s website, you can set your browser to warn you before accepting cookies and refuse the cookies. You do not need to have cookies turned on to use any area of Equinavia’s website.

Enforcement of this Statement

If you have questions about the policies described in this statement, please message us at legal@equinavia.com

Links to Other Websites and Security

Our website may contain links to other websites. If you use these links, you will leave Equinavia’s website. When you access a non-Equinavia.com website, even one that may contain the Equinavia logo, please be aware that we do not control the content and we are not responsible for the privacy practices of that site and we encourage you to review the privacy policies of each site you use. This Privacy Statement does not cover the information practices of those websites linked to Equinavia’s website. These other sites may send their own cookies to users, collect data, or solicit Personal Information.

If you use a password to access the Sites or any portion of it, then you are responsible for maintaining the confidentiality of the password and for restricting access to the device you use to access the Sites, and you agree to accept responsibility for all activities that occur on your account or with your password. In the event that the confidentiality of your account or password is compromised in any manner, you will notify us immediately. We reserve the right to take any and all action, as we deem necessary or reasonable to maintain the security of the Sites and your account, including without limitation, terminating your account, changing your password or requesting information to authorize transactions on your account. While we take prudent steps to protect your account and the Sites, we cannot protect your information outside of the Sites. For example, when we communicate with you via unencrypted email from time to time, the communication is not secure, is not stored securely, and the information contained may be viewed by others. You acknowledge that by requesting information by email, you agree that we may transmit it to you from time to time and store it in an unencrypted form and manner. We may rely on the authority of anyone accessing your account or using your password and in no event will we be held liable to you for any liabilities or damage resulting from or arising out of (1) any action or inaction of us under this provision; (2) any compromise of the confidentiality of your account or password; and (3) any unauthorized access to your account or use of your password.

How do we make sure information is secure?

We use the latest encryption technology to secure your personal information. The information you provide when you place an order is encrypted using a secure server for maximum security. This coding makes it extremely difficult for anyone to reach your information as it moves through Equinavia’s ordering system.

Certain browsers will not allow communication through secure servers. If this is the case, you won’t be able to place an order online. If you have any problems placing an order online, please print your shopping page and place your order by phone at 1-877-647-4422.

Note: email is NOT secure.

What if you link to another site?

Our website may provide links to other websites that are not under Equinavia’s control. Neither we nor the third-party service providers who manage our website are responsible for these linked websites, their content or for the actions of the providers of such sites. We recommend that you review the privacy and security policies and terms of use for any websites you use.

Do I have to turn the security feature on when I want to shop?

The security features are automatic, and always on. You don’t have to do anything but shop. Clicking “Checkout” on any page is all it takes to get started in Equinavia’s secure checkout process.

How do I know if I am connected when I start ordering?

Once you have clicked the “Continue Checkout” button, your browser looks for a digital certificate to confirm that it’s communicating with Equinavia’s website. Once a positive ID is made, your order will continue securely.

Are all the pages on your web-site secure?

Most of the pages on Equinavia’s website provide information about Equinavia and Equinavia’s products. We make this information available freely and there is no reason for these pages to be “secure.” The pages that we make secure are the ones on which you actually make the purchase, such as when managing your account, checking your order status, or within the “Checkout” area. For example, the entire checkout process, from introduction to final confirmation, is completely secure.

Is my information secure when it’s transmitted across the Internet?

All of your information is encrypted before it’s transmitted across the Internet, then decoded only after it arrives at Equinavia’s secure servers.

Consent

We take the privacy rights of users of this Site very seriously and this Privacy Policy explains to you how certain information about You may be processed.

Changes to this Statement

We may from time to time update this privacy statement with or without warning. We will do so by email, website announcements, sales representative notifications or any other form of communication available to us.

Contact Information

We welcome your input on Equinavia’s privacy policy. If you have any questions or suggestions regarding our privacy policy, please contact us at: legal@equinavia.com or by mail:

Our Address:

Equinavia
1100 Buckingham St.
Watertown, 06795
USA